Shipping, Returns & Exchanges

 

Please note we do not ship to PO Boxes so please provide a physical address during checkout.

New Zealand:

$6.00 shipping for orders under $100

$9.95 rural shipping orders under $100   Unsure if your address is rural? Check here

Free shipping for orders over $100

Delivery via courier 1-3 business days once dispatched, please allow extra days for rural delivery. NZ shipping is all sent via courier and tracked.

Pick ups: If you live local and wish to pick up your order from our Morrinsville address, you're welcome too. Use the code "PICKUP" when checking out and you'll get free shipping. Once we've received your order, I'll send our pick up address and we can organise a time to do this.

NB: if you use the pick up code and do not wish to pick up, your order won't be sent till shipping has been paid for.

Australia:

$30 flat shipping rate for all orders.

Delivery 3 -10 working days for all orders.

Worldwide:

$30 flat rate for all international orders.

Delivery 3 -10 working days for all orders.

International deliveries:

For purchases outside of New Zealand you may be required to pay duty tax on your orders. We do not offer refunds if you refuse the package due to customs charges. 

International orders are not tracked.

 

Please double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details.

  

Exchange and refund policy

Please choose carefully as we do not offer exchanges if you simply change your mind. If there is a fault with the product, we will meet consumer rights and happily exchange or refund your item and we will cover the postage cost for you too.