Fierce Females Club Mug

We do not accept returns or exchanges unless faulty. This will be assessed if you believe your item is faulty, and a replacement will be organised. We do not refund or exchange for change of mind. Please make sure you choose the correct size, as each item is made to order and stock is not held on the premises. 

Please note we do not ship to PO Boxes so please provide a physical address during checkout.

New Zealand:

$6.00 shipping for orders under $100

$9.95 rural shipping orders under $100   Unsure if your address is rural? Check here. 

To avoid delays with your order being processed, please make sure you select the correct shipping method.

Delivery via courier 1-3 business days once dispatched, please allow extra days for rural delivery. NZ shipping is all sent via courier and tracked.

PLEASE NOTE: Once your order has been picked up, it is now in the hands of the couriers. We have no control on the whereabouts once it has been collected. Please contact the courier company directly as to the whereabouts of your parcel if it exceeds 1-3 working days for urban, and 3-5 working days for rural.

Pick ups: If you live local and wish to pick up your order from our Morrinsville address, you're welcome too. Please choose PICK UP option at the checkout. Once we've received your order, I'll send our pick up address and we can organise a time to do this.

NB: if you use the pick up option and do not wish to pick up, your order won't be sent until shipping has been paid for.

Australia:

$30 flat shipping rate for all orders.

Delivery 3 -10 working days for all orders.

Worldwide:

Please enquire if you like outside of New Zealand or Australia for a custom shipping quote.

International deliveries:

For purchases outside of New Zealand you may be required to pay duty tax on your orders. We do not offer refunds if you refuse the package due to customs charges. 

International orders are not tracked.

Please double check your shipping address is correct as we can not be held responsible for un-delivered orders due to incorrect delivery details.

Exchange and refund policy

Please choose carefully as we do not offer exchanges if you simply change your mind. If there is a fault with the product, we will meet consumer rights and happily exchange or refund your item and we will cover the postage cost for you too. As each item is made to order, no returns are accepted unless the garment/print is faulty. 

Cold machine wash with like colours. Do not iron print. Do not dryclean. Do not bleach. Do not tumble dry. Line dry in shade.